Terms and Conditions
Terms of Use
This web site, including all content and functions made available on this site (the"Site"), is published by My Box Office When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below.
These terms and conditions together with our Privacy Policy, (the “User Agreement”) form our entire agreement with you in respect of non-chargeable use of myboxoffice.biz and supersede any prior agreement or arrangement. If a company name is inserted in your registration request, then the User Agreement shall be between us and that company and accordingly unless the context otherwise requires. References to "you" and "your" in this User Agreement shall also be to that company. The purchase of services from us is subject to our Terms and Conditions of Purchase. If there are any updates to this User Agreement or to the Terms and Conditions of Purchase, we will bring this to your attention by email.
Your Right to Use the Site and Its Contents
This Site is only for your personal use. You may not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. By entering the Site you are complying with these Terms and Conditions of Use, and My Box Office grants you a non-exclusive, non-transferable, limited right to enter, display and use this Site. You agree not to affect/interrupt or attempt to affect/interrupt the operation of this Site in any way. Any unauthorized use of the Content and proprietary logos, servicemarks and trademarks may violate copyright laws, trademark laws, the laws of privacy and publicity, and certain civil and criminal statutes.
We will endeavour to ensure that My Box Office is available without any interruptions. However, we reserve the right to make myboxoffice.biz unavailable at any time or to restrict access to all or parts of My Box Office without notice.
My Box Office may include links to other internet sites. We make no representations or warranties about those sites or their content, nor of any of the functualities of the links.
Allocation of tickets
All ticket offer allocations we have are supplied in good faith and My Box Office cannot be held responsible for any changes or cancellation in show times. Our ticket offers are very last minute, often on the same day as the performance and should you be successful in booking you will be guided back to a confirmation page with collection instructions and will also receive a confirmation email with collection instructions (usually in the form of being added to a My Box Office guest list which is provided to the venue prior to show time). You are never physically sent tickets for any of our show offers.
Ticket offers we have are supplied on a first come, first served basis. Whilst all efforts are made to ensure tickets are allocated to capacity, in the event that there is overbooking, or the client is unable to fulfil their allocation, for whatever reason, any alternative ticket allocation is entirely at the discretion of My Box Office or the venue/company manager. No guaranteed compensation is offered. Ticket offers are supplied for use by My Box Office registered members and guest/s only and it is the duty of the member to ensure the guest/s is aware of our discretionary procedure at all times when using our service. Bookings made with My Box Office must only be used by the registered member attending and must not be passed on to non members at any time. Tickets are non transferable and Resale of tickets is strictly prohibited.
If you cannot use tickets allocated, for whatever reason, you must let us know as soon as possible before the event by notifying icantgo@myboxoffice.biz. Failure to inform us on non-attendance will result in immediately cancelling of your membership with no refund.
All bookings are also subject to the venues own terms and conditions of entry. My Box Office reserves the right to refuse tickets to a member and the right to withdraw access at any time and without giving reason. My Box Office in conjunction with its partners, will use its best endeavours to ensure that the performance will take place in accordance with its advertised programme. However, it reserves the right to cancel a performance, substitute an alternative or vary the time of an exhibition if forced to do so by circumstances beyond its control.
Proof of age may be required in certain instances so please ensure your full party take suitable photographic Age Identification with them.
Unless otherwise stated, sound and video recording equipment, cameras and mobile telephones are not permitted in the auditorium and must not be used at any time. You must not bring any previously purchased food or drink to the venue whilst using our service.
Unless otherwise stated in show email alerts and/or confirmation emails, tickets must be collected at least 30 minutes before show time and will be available for collection at the venue Box Office. Please note full paying guests may be prioritised over My Box Office guests until an available collection slot becomes available. Please ensure ample travel time as if you are running late you will not be admitted entry. If you unable to attend the show due to late arrival you must still inform us so we can inform the venue of your non-attendance. Failure to attend the event due to running late will result in no refund being made and failure to inform us of non attendance will result in immediate barring from our service.
Seating is always at the discretion of the venue box office and it is absolutely imperative no discussion of seat allocation is made once tickets have been given. Venue box office staff should at all times be treated professionally and with respect.
Once a performance has begun My Box Office members must not leave before the event has finished.
MyBoxOffice.Biz reserves the right to terminate membership and deny access to the Web Site to any person who violates these Terms. No membership refund will be made to members who violate these Terms.
Discretion
To maintain discretion of our exclusive offers, at all times it is imperative that no mention of MyBoxOffice.Biz is raised at the venue (other than when collecting tickets at the venue box office). We also request you must never discuss our offers online, on social networks or Internet forums. You are of course welcome to discuss and promote the show or event and we encourage feedback from all guests that we can pass on to producers, promoters and venues. MyBoxOffice.Biz reserves the right to terminate membership and deny access to the Web Site to any person who violates these Terms.
Membership & Registration
All visitors to the MyBoxOffice.Biz website over the age of 18 are given the opportunity to register with MyBoxOffice. This can be achieved by clicking on REGISTER within the HOME PAGE section at the bottom of the website Home page. The benefits of registration include the options to receive special offers and information from MyBoxOffice.Biz.
My Box Office will not pass your details to any third party or company except those that we use to perform statistical analysis or manage communications on our behalf. All communications will come from MyBoxOffice.Biz but we may choose to involve carefully selected third parties or companies from time to time in our communications. If you do not wish to receive this information then please do not give your consent during the registration process. You can delete your account or amend your personal details at anytime on the MyBoxOffice.Biz website by clicking in your profile or settings tab in the menu options once logged in. Your email address is not changeable on our website so please ensure you closely check your email address is spelt correctly when registering. Should you need to change your email address in future, please email us at info@myboxoffice.biz
Certain areas and/or services offered via the Web Site may require registration or may otherwise ask you to provide information to participate in certain features or access certain content. The decision to provide this information is purely optional; however, if you elect not to provide such information, you may not be able to access certain content or features or participate in various areas and/or services offered via the Web Site. When you register or become a member of the Web Site or provide information to the Web Site in any other manner, you agree to provide only true, accurate, current and complete information.
If you become a member of the Web Site or any portion thereof, you agree to accept responsibility for all activities that occur under your account or password, and agree you will not sell, transfer or assign your membership or any membership rights. You are responsible for maintaining the confidentiality of your password and for restricting access to your computer so that others may not access the password protected portion of the Web Site using your name in whole or in part. The Web Site reserves the right to terminate membership and deny access to the Web Site to any person who violates these Terms.
Payment Methods For Shows Or Events
Events or shows that are offered via the Web Site may require payment/s. Payment is always made within the MyBoxOffice.Biz website and there are three payment options available to members. MBO Bank; Paypal and credit or debit card. For all payments within the MyBoxOffice.Biz website, members card details will never be stored within our site.
Cancellation/Refund Policy
Once you have upgraded your account to a Premium membership you have a fourteen (14) day money-back option. If you would like a refund within this period, please email us at info@myboxoffice.biz.
If you wish to cancel your account at any time, the following applies:
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Any MBO Bank Funds up to and including £5 (excluding free credit) are non-refundable
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Any MBO Bank Funds above £5 (excluding free credit) are refundable, but you must contact us at info@myboxoffice.biz before deleting your account to arrange your refund
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My Box Office reserves the right to withhold any refund where cancellation follows a breach of these terms
Inability to Attend — Show & Event Bookings
If you are unable to attend a show or event for which you have a booking, you must email us as soon as possible at icantgo@myboxoffice.biz so that we can attempt to transfer your tickets to another member.
Provided you notify us at least 5 hours before the show or event start time, My Box Office will issue a full refund of the administration fee, unless otherwise stated on your booking confirmation (for example, non-refundable special offers).
Failure to notify us at least 5 hours before the event start time will result in no refund being issued.
It is absolutely unacceptable to make no contact if you are unable to attend. Failure to notify us will result in immediate suspension or permanent barring from the service, with no membership refund.
Fair Use Policy
My Box Office operates a complimentary ticket allocation service based on trust, fairness, and responsible use. Membership is a privilege, not a right, and is granted on the understanding that all members will use the service in good faith and in accordance with these terms.
Each registered member is permitted to request tickets up to the maximum allocation stated at the time of booking. Ticket allocations are strictly personal to the named account holder and may not be requested, transferred, or obtained by or on behalf of any other individual, whether registered or unregistered.
The following constitute misuse of the service and may result in immediate cancellation of membership without notice:
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Booking tickets under multiple names, aliases, or third-party accounts in order to exceed the maximum permitted allocation
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Requesting or obtaining tickets on behalf of non-members or unregistered individuals
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Encouraging, instructing, or facilitating another person to register with My Box Office for the purpose of obtaining additional tickets linked to or benefiting the original member
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Providing false or misleading information at the time of booking or registration
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Any conduct that My Box Office reasonably considers to be an attempt to circumvent the fair use policy or gain an unfair advantage over other members
Investigation & Cancellation of Membership
My Box Office reserves the right to investigate any booking patterns or activity it believes may constitute misuse of the service. Where misuse is identified or reasonably suspected, My Box Office reserves the right to:
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Cancel any or all bookings associated with the member's account and any linked accounts, without prior notice
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Notify the relevant venue or event organiser of the cancellation
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Permanently terminate the member's account and any associated accounts without refund or compensation
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Refuse future membership applications from the individual concerned
My Box Office's decision in such matters is final.
Linked Accounts
Where My Box Office identifies multiple accounts being used in a coordinated manner — whether through shared contact details, booking patterns, IP addresses, or other indicators — all accounts involved may be treated as a single account for the purposes of these terms. Bookings across all linked accounts will be subject to the single-member maximum allocation, and all linked accounts may be cancelled simultaneously.
No Liability for Cancelled Bookings
Where a booking is cancelled as a result of misuse or breach of these terms, My Box Office accepts no liability for any costs, losses, or inconvenience incurred by the member as a result, including travel, accommodation, or any other associated expenses.
Data Protection
It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using MyBoxOffice.biz. We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.
Promotion
This Web Site may contain contests or other promotions that require you to send material or information about yourself. Please note that contests or promotions offered via the MyBoxoffice.Biz Web Site may be governed by a separate set of rules that, in addition to describing such contests or promotion, may have eligibility requirements, such as certain age or geographic area restrictions. It is your responsibility to read such rules to determine whether or not your participation, registration and/or entry is valid. You agree to read and comply with such rules before entering any contest or promotion on this Web Site.
Third Parties
Your dealings or communications through the Web Site with any party other than My Box Office are solely between you and that third party. Certain areas of the Web Site may allow you to conduct transactions or purchase goods or services. Third-party partners and vendors may conduct these transactions. Under no circumstances will the MyBoxOffice.Biz Web Site be liable for any goods, services, resources or content available through such third party dealings or communications, or for any harm related thereto. Please review carefully that third party's policies and practices and make sure you are comfortable with those policies and practices before you engage in any transaction. Any complaints, concerns or questions you may have relating to materials provided by third parties should be forwarded directly to such third parties.
From time to time, MyBoxOffice.Biz will compile aggregate statistics about the services and may share them with reputable third parties. These statistics will not contain information that would enable any third party to identify you personally. My Box Office reserves the right to access and disclose individually identifiable information to comply with all applicable laws and lawful requests by the appropriate authorities, to operate its systems properly or for its own protection or that of its other users. My Box Office also reserves the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of the MyBoxOffice Website, and we consider that use to be inconsistent with our Terms and Conditions.
MyBoxOffice.biz, its style and structure, and the materials and information on the Web Site are protected by copyright and other intellectual property rights and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in MyBoxOffice.Biz assert their moral rights. You may not copy any of the contents of the site for business or commercial use.
If you believe that your intellectual property or other rights are being infringed by MyBoxOffice.Biz or if you are dissatisfied with any aspect of our service, in the first instance please contact us at info@myboxoffice.biz