Privacy Policy

©2025 MY BOX OFFICE - PRIVACY POLICY - UPDATED 3 JANUARY 2025

Thank you for visiting this My Box Office web site. Your privacy is important to us. To better protect your privacy, we provide this Privacy Policy explaining our online information practices and how we collect, use and share personally identifiable information (that is, information such as your full name, email address, mailing address or telephone number) we obtain from and about individuals through this website.

By using the My Box Office website, you agree to the terms of this Privacy Policy. If you do not agree to this policy, please do not use our website. In addition, please review our Terms and Conditions that govern the use of the My Box Office website.

My Box Office reserves the right to modify, alter or otherwise update this Privacy Policy at any time to reflect changes in the law, technology or industry initiatives. Therefore, you should review it periodically so that you are up to date on our most current policies and practices. Your continued use of the My Box Office website following the posting of changes to these terms will mean you accept those changes.

My Box Office Privacy Statement

By using this website you hereby give your consent to My Box Office to process the personal information about you including the personal information set out below under "The Information We Collect". My Box Office shall endeavour to use any personal information collected from this website in accordance with the UK Data Protection Act 1998. My Box Office endeavours to take appropriate measures to keep secure personal information given by you when using this website.

The Information We Collect

At our My Box Office website, you have the option to register for our exclusive service. By submitting your details on our registration page you are consenting to providing personally identifiable information. The gathering of this information is essential to enable us to provide you with the necessary level of service. The type of information that may be collected at these pages include:

Personally identifiable information which users voluntarily provide: such as e-mail addresses, phone number and/or other contact details and information about your interests and preferences.

At certain parts of our My Box Office website, only persons who provide us with the requested personally identifiable information will be able to receive our exclusive email alerts and services or otherwise participate in the website's activities and offerings.

My Box Office collects personally identifiable information only in order to create or enhance our relationship with you. My Box Office will not disclose voluntarily provided details to third parties or use the information in any other way than set out in this Privacy Policy without prior consent. For all pages where personal data is collected, My Box Office will endeavour to provide specific details on the use of this information.

How We Use the Information

When My Box Office collects personal identifiable information from you, we will make sure you are informed about who is collecting the information, how and why the information is being collected and the types of uses My Box Office will make of the information.

My Box Office will use your personal identifiable information in a manner that is consistent with this Privacy Policy and only for the purpose for which it is submitted, unless other uses are disclosed at the time of collection and you allow us to use your information in these other ways.

My Box Office may use the information you provide about yourself to send you information on selected promotions, products, services and events tailored to your interests. For those shows or events that you have selected an interest in upon registration, we will send e-mail alerts and website updates, we may fulfil your requests for our exclusive ticket offers, respond to your enquiries about our offerings, and to offer you other products or services that we believe may be of interest to you.

We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalise your Internet experience. We also may use this information in the aggregate to analyze site usage, as well as to offer you products or services.

If you do not wish to receive this information, you may opt out by emailing us at any time. Our email alerts also always have an Unsubscribe link at the bottom of each email and you can delete your account by logging in and selecting your MBO Settings.

Sharing and Disclosure

My Box Office does not share your personal information with third parties unless:

You have specifically consented to allow us to share your personal information with third party organisations. or
We need to share your information in order to provide a product or service you have requested. or
We are required to do so by legal process or in response to a subpoena, court order or other legitimate request by an authority.

Third-Party Services
We may engage other companies and individuals to perform functions on our behalf. For example, we may work with third parties to develop software applications, maintain databases, or send communications on our behalf.

Links to External Websites
Our website may contain links to external websites operated by other organisations. This Privacy Policy applies solely to our website, and we encourage you to review the privacy policies of any external websites you visit. We cannot accept responsibility for the privacy practices of other websites, even if accessed via links from our platform.

Data Sharing and Use

We value your privacy and do not sell your personal data or permit its use for third-party marketing purposes. However, your data may be shared in specific instances to support our operations or fulfill our services:

Ticket Issuance
- If a venue is responsible for issuing e-tickets, we may share your contact details (such as your email address or phone number) with them to ensure successful ticket delivery. In these cases, a Data Processing Agreement (DPA) is established to guarantee that your data is used exclusively for this purpose.
- When we manage ticket issuance directly, we only provide the venue with a list of names and ticket quantities. No DPA is required for this limited data sharing.
Service Providers
- To support our operations, we may share your data with trusted third-party service providers, such as email marketing platforms or IT support services. These providers act solely on our behalf and are contractually obligated to adhere to strict confidentiality and data protection standards. Your data will only be used to deliver the specific services we have engaged them for.

Employee Responsibility
My Box Office employees with access to personally identifiable information are required to handle this data in compliance with this Privacy Policy. This includes ensuring that personal information is used solely for the purpose of performing services for My Box Office and not for any unauthorised purposes.

Although we take appropriate measures to safeguard against unauthorised disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

Finally, My Box Office will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.

Our Commitment to Security

Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the Internet can be guaranteed to be100% secure. As a result, while we strive to protect your personal information, My Box Office cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

We have put in place reasonable administrative, technical and managerial procedures to safeguard and help prevent loss, theft and unauthorized use, access disclosure or modification, maintain data security, and correctly use the information we collect online. My Box Office use reasonable methods to make sure that personal identifiable information is accurate, up-to-date and appropriately complete.

My Box Office protects your personal information using a unique password and login-id. It is your responsibility to safeguard your password and login-id. Do not share this information with anyone.

Where appropriate we use industry standard SSL encryption for the protection of data transmission.

Your data protection rights

You have the right to access your information that the My Box Office site has collected about you online. If at any time after registering your personal information to us you wish to review or amend the personal identifiable information regarding you please log in at www.myboxoffice.biz with your username (your email address when registering) and password.

Please be aware that your ability to opt out from receiving marketing and promotional material does not change our right to contact you regarding your use of our websites or changes to our Privacy Policy, Terms and Conditions, or other policy or terms that affect you or your use of our website.

If at any time you would no longer like to receive information/offers from us simply follow the "unsubscribe" directions at the end of any email, or other communication you receive or contact us at the address below. Should you wish to cancel your My Box Office member account please login to your account and in settings you can delete your account.

A copy of personal information we hold on you is also available on request by contacting info@myboxoffice.biz. You are also able to amend, change or delete your details from our records in the same way.

We will do our level best to act on your request in the timescale required by applicable data protection laws.

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

COOKIES : We use cookies only to help you navigate the site, we do not use any third party or marketing cookies.

Changes to this Policy

My Box Office may modify the terms of this Privacy Policy from time to time. If we make a substantial or material change to the way in which we will use your personal data we will contact you by email detailing the changes.

How to Contact Us

If you have any questions or concerns about the way My Box Office collects, shares or uses your personal identifiable information or about this Privacy Policy you may contact us by email on: info@myboxoffice.biz or write to My BoxOffice, The Studio, 101 Lord Avenue, Ilford, Essex, IG5 0HL.

We are registered with the Information Commissioner’s Office (ICO) under registration number ZB368677.