My Box Office offers members the opportunity to see a wide range of shows and events for a fantastic price - in many cases for free! The reason we can do this is many events have special performances, previews or press nights and want to ensure houses are as full as possible. For this reason, many of our discreet ticket offers will be at very short notice (many times on the actual day of the event).
We have many years experience working with a range of venues, producers and event organisers throughout the UK who use our services because they know that we supply the right type of audience - enthusiastic, discreet and those who will spread the word and return again and again (and of course, encourage friends to come as well!).
If this sounds like something for you, please join up as a member, giving us as much information as possible so that we can tailor shows to suit you.
My Box Office offers an array of entertainment for you. Membership is available for anyone over the age of 18 who enjoys live shows and events and understands the importance of maintaining discretion when using our service. Many tickets will be highly discounted (and will only require a nominal administration fee). Because tickets are on a first come first served basis, we ask that your only commitment is to turn up when you say you will and in good time to collect tickets from box office. Seats will be best available so at such great value, sign up today!
When tickets become available for a show that suits you, we will contact you via email (in some cases phone and/or text), with information about it. Because tickets can become available at last minute (often on the same day!), you must act fast if you wish to book or the allocation may become sold out! It is essential that once you have booked the tickets, YOU MUST COMMIT TO ATTENDING!
Whilst we endeavour to ensure your experience is a great one, we also request that you respect other members of the audience and behave and dress appropriately at all times. Given that the tickets are usually complimentary we also kindly suggest that you support the venue and event by purchasing a drink at the bar and show programme (if applicable).
It has been a challenging time throughout the pandemic for the live entertainment industry. Now venues and events are back live, it's time to return to doing the things we love! So sit back, enjoy the show and let us know how it was... Share your experience on social media or send us feedback as it is always welcome and from time to time we may carry out questionnaires/surveys for clients and producers on your experience. We look forward to welcoming you to further shows in the future.
Sign up today to My Box Office and enjoy some fabulous entertainment!
Can anyone sign up to My Box Office?
Whilst we send out exclusive invites to audiences who are interested in entertainment, any one over the ages of 18 who enjoys live shows and understands the importance of maintaining discretion whilst using our service can sign up. Our registration procedure is very simple and as soon as a suitable or relevant show becomes available, we will be in touch. Because tickets may become available at very short notice (in some cases, on the day of the event!), we recommend members are those who can regularly check their email, are happy with allocated seating and can get to the venue at short notice.
I am interested in joining My Box Office- can you tell me the cost?
There is an annual membership of £15 to become a My Box Office member. Once upgraded you will receive an automated renewal email each year, 10 days before your membership expires.
Is there any cost involved in booking tickets?
Tickets we can offer our members are either complimentary* or highly discounted. *We only charge a nominal administration fee on the ticket which covers the day to day running of our service (which varies slightly depending on the show or event). Tickets generally become available on the day/week the event is running but can in some instances be earlier. We do always kindly encourage our guests to support venues that work with My Box Office by purchasing a drink from the bar prior to the show (and a show programme if applicable). You are welcome to also spread the word about the show on social media but you must not discuss MBO or the offer itself when doing so.
How do I make payment for tickets?
For safety and security purposes, we would ask all members to make payment for tickets via our online booking system. From January 2016 we re-launched our new website and implemented 3 payment options for members, as follows: 1) Your very own My Box Office Bank. This enables you to add funds (via credit or debit card or Paypal) for quick and easy booking payments. 2) Via the safe and secure online payment service PAYPAL (found at www.paypal.co.uk) and 3) via debit or credit card. Please note for card payment your details will never be stored within My Box Office as this facility is managed by online safe and secure payment service Paypal's merchant bank.
There are no tickets left for the show I want to see?
Because MyBox Office is a last minute discreet seat filling service, for some shows and events we have a large volume of tickets to offer our members, for others we have very limited allocations. As soon as we have something to offer that you selected an interest in upon registration, we will email you (or send you an SMS Text alert if time constraints permit), but tickets are strictly offered on a FIRST COME, FIRST SERVED basis. When show offers are no longer live on our site, it means they have been fully allocated although you are welcome to email us to be added to our waiting list.
Why are the venues half full when on application for tickets they are all gone?
In many cases the venues, organisers and producers we work with will give us a certain number of tickets and will often use other services as well as My Box Office. Unfortunately people do apply for tickets but don't always use them. To try and avoid this problem, it is essential that members of My Box Office only apply for tickets when you can definitely attend. If you apply for tickets but are then unable to go, you must get in touch as soon as possible (to email@example.com) so we can release them to our other members.
Howdo I find about the shows or events you have on offer?
When you register as a member of My Box Office, you can select your show or event preferences which ensures we only ever contact you when a show or event you have selected an interest in becomes available. We then send out E-mail and SMS Text "alerts" (if time permits) to suitable members when new or updated show offers become available. Upon registration, members can also select their contact preferences, which provide us with the best ways of getting in touch with you if there is any change to the booking (such as event cancellation or amended start time). Due to many of our offers being on the same day, all members of MBO must have an email address and we sometimes SMS text our members directly on their mobile numbers if provided (and time permits), so please ensure these are up to date.
How do I get my ticket?
Once you have been allocated tickets to the selected show or event you will be able to both read collection instructions in our website and you will also receive a confirmation email. We always request to members that you arrive around 30 minutes before show time (unless otherwise stated on your confirmation) and once at the venue box office you generally just need to quote you are on our MY BOX OFFICE GUESTLIST followed by your name in exchange for your tickets. In some scenarios you will be required to print a voucher, show photographic ID or state a specific name at the box office to collect the tickets. Please note, unless otherwise stated, we always request you do not take yourconfirmation email with you (this is to ensure discretion is maintained at all times once in the venue). Should you not receive your confirmation email and missed it on the website after booking, you can always email us (firstname.lastname@example.org) and we will re-send it to you.
Is there a limit to the number of tickets I can ask for?
Because the number of tickets we are offered may only be for a certain allocation, we may only be able to offer you a certain number of tickets (for instance, two tickets), dependant on demand. Once you become a regular attendee, you may beable to obtain more (subject to availability). Ticket limitation will be highlighted on the individual event booking page within our website.
Do we ever get told where the seating will be?
As our service exists to help "fill the house" for specific performances at the last minute, it is very rare you will be told of your seating allocation prior to arrival at the theatre. Seating is generally allocated by the venue or producer/event organiser and we ask you must never discuss the seating once in the venue. If you wish to book specific seats for a show we recommend purchasing standard tickets from the venue box office and not via our service.
Is there anything else required of me as a member of My Box Office?
As a member of My Box Office, we always expect our guests to be extremely discreet about the offer and to behave and dress appropriate at the venues, being respectful to venue staff and other guests at all times. Most importantly, we want you to enjoy yourself and tell your friends about the show or event! You are there as a guest of the venue and producer/promoter and our wide variety of clients always appreciate any feedback from your experiences. Most importantly, you must never discuss MBO or our offers when at an event.
Whilst we always welcome feedback, from time to time a client may also request our members fill out a form or questionnaire for their use. Should this ever occur, you will be made aware once the show or event offer has been sent out. We also encourage guests to kindly support the venue and producers by purchasing a drink and/or show programme (if applicable). Please do not bring your own food and drink when using our service and always ensure your mobile phone is turned off.
I haven't heard from you for some time
Firstly, please edit your details to ensure they are up to date. If you have entered the wrong email address for example, you will not be receiving emails from us! You cannot update your email address on our website so please ensure you closely check the spelling when registering. Should you need to update your email address please email us at email@example.com
We get a variety of show and event offers each week so please ensure you have selected all the types that are of interest to you and we'll be in touch as soon as something suitable becomes available!
What type of identification do I need?
You won't always be asked for ID, but occasionally, venues need to check that tickets aren't being misused or to check the age of a guest to be admitted entry (as some of our clients are Over 18 venue). A driving license or passport will be fine.
What do I do if I can't go?
You must email us as soon as possible at firstname.lastname@example.org so that we can transfer your tickets to another member or let the venue know your non-attendance. As long as you let us know at least 5 hours before the show or event start time, we will issue you a full refund on the administration fee. This gives us (hopefully!) enough time to release the tickets to another member. If you let us know less than the required 5 hours, we do not issue a refund. It is imperative you email us if you are unable to attend.
What if my friends or other family members want to go as well?
Please ask them to sign up to My Box Office so that we can inform them of tickets when they become available and suitable to them. Please note you must be over 18 to join and you can only have one account per person.
If you have any further questions not answered here, please don't hesitate to get in touch.
My Box Office Privacy Statement
By using this website you hereby give your consent to My Box Office to process the personal information about you including the personal information set out below under "The Information We Collect". My Box Office shall endeavour to use any personal information collected from this website in accordance with the UK Data Protection Act 1998. My Box Office endeavours to take appropriate measures to keep secure personal information given by you when using this website.
The Information We Collect
At our My Box Office website, you have the option to register for our exclusive service. By submitting your details on our registration page you are consenting to providing personally identifiable information. The gathering of this information is essential to enable us to provide you with the necessary level of service. The type of information that may be collected at these pages include:
Personally identifiable information which users voluntarily provide: such as e-mail addresses, phone number and/or other contact details and information about your interests and preferences.
At certain parts of our My Box Office website, only persons who provide us with the requested personally identifiable information will be able to receive our exclusive email alerts and services or otherwise participate in the website's activities and offerings.
How We Use the Information
When My Box Office collects personal identifiable information from you, we will make sure you are informed about who is collecting the information, how and why the information is being collected and the types of uses My Box Office will make of the information.
My Box Office may use the information you provide about yourself to send you information on selected promotions, products, services and events tailored to your interests. For those shows or events that you have selected an interest in upon registration, we will send e-mail alerts and website updates, we may fulfil your requests for our exclusive ticket offers, respond to your enquiries about our offerings, and to offer you other products or services that we believe may be of interest to you.
We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage, as well as to offer you products or services.
If you do not wish to receive this information, you may opt out by emailing us at any time. Our email alerts also always have an Unsubscribe link at the bottom of each email and you can delete your account by logging in and selecting your MBO Settings.
Sharing and Disclosure
My Box Office does not share your personal information with third parties unless:
• You have specifically consented to allow us to share your personal information with third party organisations. or
• We need to share your information in order to provide a product or service you have requested. or
• We are required to do so by legal process or in response to a subpoena, court order or other legitimate request by an authority.
Finally, My Box Office will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.
Our Commitment to Security
Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the Internet can be guaranteed to be100% secure. As a result, while we strive to protect your personal information, My Box Office cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
We have put in place reasonable administrative, technical and managerial procedures to safeguard and help prevent loss, theft and unauthorized use, access disclosure or modification, maintain data security, and correctly use the information we collect online. My Box Office use reasonable methods to make sure that personal identifiable information is accurate, up-to-date and appropriately complete.
My Box Office protects your personal information using a unique password and login-id. It is your responsibility to safeguard your password and login-id. Do not share this information with anyone.
Where appropriate we may use industry standard SSL encryption for the protection of data transmission.
How You Can Access or Correct Information
You have the right to access your information that the My Box Office site has collected about you online. If at any time after registering your personal information to us you wish to review or amend the personal identifiable information regarding you please log in at www.myboxoffice.biz with your username (your email address when registering) and password.
If you wish to update your email address you must email us at email@example.com in order to do. If at any time you would no longer like to receive information/offers from us simply follow the "unsubscribe" directions at the end of any email, or other communication you receive or contact us at the address below. Should you wish to cancel your My Box Office member account please login to your account and in settings you can delete your account.
A copy of personal information we hold on you is also available on request by contacting firstname.lastname@example.org. You are also able to amend, change or delete your details from our records in the same way.
To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
Changes to this Policy
How to Contact Us
Information provided by you via general e-mail enquiries to My Box Office such as your e-mail address is used only to respond to your enquiries in the ordinary course of business, and is never shared with third parties.
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This web site, including all content and functions made available on this site (the"Site"), is published by MyBoxOffice.Biz. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below.
Your Right to Use the Site and Its Contents
This Site is only for your personal use. You may not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. By entering the Site you are complying with these Terms and Conditions of Use, and MyBoxOffice.Biz grants you a non-exclusive, non-transferable, limited right to enter, display and use this Site. You agree not to affect/interrupt or attempt to affect/interrupt the operation of this Site in any way. Any unauthorized use of the Content and proprietary logos, servicemarks and trademarks may violate copyright laws, trademark laws, the laws of privacy and publicity, and certain civil and criminal statutes.
We will endeavour to ensure that MyBoxOffice.Biz is available without any interruptions. However, we reserve the right to make myboxoffice.biz unavailable at any time or to restrict access to all or parts of MyBoxOffice.Biz without notice.
MyBoxOffice.Biz may include links to other internet sites. We make no representations or warranties about those sites or their content, nor of any of the functualities of the links.
Allocation of tickets
All ticket offer allocations we have are supplied in good faith and MyBoxOffice.Biz cannot be held responsible for any changes or cancellation in show times. Our ticket offers are very last minute, often on the same day as the performance and should you be successful in booking you will be guided back to a confirmation page with collection instructions and will also receive a confirmation email with collection instructions (usually in the form of being added to a My Box Office guest list which is provided to the venue prior to show time). You are never physically sent tickets for any of our show offers.
Ticket offers we have are supplied on a first come, first served basis. Whilst all efforts are made to ensure tickets are allocated to capacity, in the event that there is overbooking, for whatever reason, any alternative ticket allocation is entirely at the discretion of My Box Office or the venue/company manager. No guaranteed compensation is offered. Ticket offers are supplied for use by MyBoxOffice.Biz registered members and guest/s only and it is the duty of the member to ensure the guest/s is aware of our discretionary procedure at all times when using our service. Bookings made with MyBoxOffice.Biz must only be used by the registered member attending and must not be passed on to non members at any time.Tickets are non transferable and Resale of tickets is strictly prohibited.
If you cannot use tickets allocated, for whatever reason, you must let us know as soon as possible before the event by notifying email@example.com. Failure to inform us on non-attendance will result in immediately cancelling of your membership with no refund.
All bookings are also subject to the venues own terms and conditions of entry. MyBoxOffice.Biz reserves the right to refuse tickets to a member and the right to withdraw access at any time and without giving reason. MyBoxOffice.Biz in conjunction with its partners, will use its best endeavours to ensure that the performance will take place in accordance with its advertised programme. However, it reserves the right to cancel a performance, substitute an alternative or vary the time of an exhibition if forced to do so by circumstances beyond its control.
If a performance is cancelled or its timing changed substantially, My Box Office liability will be restricted, at its discretion, to offer an alternative as subject to availability. If no alternative date is available, a full refund will be made.
Proof of age may be required in certain instances so please ensure your full party take suitable photographic Age Identification with them.
Unless otherwise stated, sound and video recording equipment, cameras and mobile telephones are not permitted in the auditorium and must not be used at any time. You must not bring any previously purchased food or drink to the venue whilst using our service.
Unless otherwise stated in show email alerts and/or confirmation emails, tickets must be collected at least 30 minutes before show time and will be available for collection at the venue Box Office. Please note full paying guests may be prioritised over My Box Office guests until an available collection slot becomes available. Please ensure ample travel time as if you are running late you will not be admitted entry. If you unable to attend the show due to late arrival you must still inform us so we can inform the venue of your non-attendance. Failure to attend the event due to running late will result in no refund being made and failure to inform us of non attendance will result in immediate barring from our service.
Seating is always at the discretion of the venue box office and it is absolutely imperative no discussion of seat allocation is made once tickets have been given. Venue box office staff should at all times be treated professionally and with respect.
Once a performance has begun MyBoxOffice.Biz members must not leave before the event has finished.
MyBoxOffice.Biz reserves the right to terminate membership and deny access to the Web Site to any person who violates these Terms. No membership refund will be made to members who violate these Terms.
To maintain discretion of our exclusive offers, at all times it is imperative that no mention of MyBoxOffice.Biz is raised at the venue (other than when collecting tickets at the venue box office). We also request you must never discuss our offers online, on social networks or Internet forums. You are of course welcome to discuss and promote the show or event and we encourage feedback from all guests that we can pass on to producers, promoters and venues. MyBoxOffice.Biz reserves the right to terminate membership and deny access to the Web Site to any person who violates these Terms.
Membership & Registration
All visitors to the MyBoxOffice.Biz website over the age of 18 are given the opportunity to register with MyBoxOffice. This can be achieved by clicking on REGISTER within the HOME PAGE section at the bottom of the website Home page. The benefits of registration include the options to receive special offers and information from MyBoxOffice.Biz.
My Box Office will not pass your details to any third party or company except those that we use to perform statistical analysis or manage communications on our behalf. All communications will come from MyBoxOffice.Biz but we may choose to involve carefully selected third parties or companies from time to time in our communications. If you do not wish to receive this information then please do not give your consent during the registration process. You can delete your account or amend your personal details at anytime on the MyBoxOffice.Biz website by clicking in your profile or settings tab in the menu options once logged in. Your email address is not changeable on our website so please ensure you closely check your email address is spelt correctly when registering. Should you need to change your email address in future, please email us at firstname.lastname@example.org
Certain areas and/or services offered via the Web Site may require registration or may otherwise ask you to provide information to participate in certain features or access certain content. The decision to provide this information is purely optional; however, if you elect not to provide such information, you may not be able to access certain content or features or participate in various areas and/or services offered via the Web Site. When you register or become a member of the Web Site or provide information to the Web Site in any other manner, you agree to provide only true, accurate, current and complete information.
If you become a member of the Web Site or any portion thereof, you agree to accept responsibility for all activities that occur under your account or password, and agree you will not sell, transfer or assign your membership or any membership rights. You are responsible for maintaining the confidentiality of your password and for restricting access to your computer so that others may not access the password protected portion of the Web Site using your name in whole or in part. The Web Site reserves the right to terminate membership and deny access to the Web Site to any person who violates these Terms.
Payment Methods For Shows Or Events
Events or shows that are offered via the Web Site may require payment/s. Payment is always made within the MyBoxOffice.Biz website and there are three payment options available to members. MBO Bank; Paypal and credit or debit card. For all payments within the MyBoxOffice.Biz website, members card details will never be stored within our site and this facility is managed by our safe and secure third party partner Paypal (www.paypal.co.uk)
Once you have upgraded your account to a premium user you have a seven (7) day money back option. If you would like a refund, please email us within 7 days to email@example.com. If you wish to cancel your account in future, any MBO Bank Funds up to and including £5 are non refundable. Any MBO funds above £5 (not including free credit) are refundable but you must contact us before you delete your account at firstname.lastname@example.org and you will be fully refunded.
If you are unable to attend a show booking, you must email us as soon as possible at email@example.com so that we can attempt to transfer your tickets to another member. As long as you let us know at least 5 hours before the show or event start time, MyBoxOffice will issue you a full refund on the administration fee, unless otherwise stated on the booking confirmation (such as non refundable special offers). Failure to inform us more than 5 hours before the event start time, will result in no refund being made.
It is absolutely unacceptable for no contact to be made if you are unable to attend a show and failure to comply will result in immediate barring from our service with no membership refund.
This Web Site may contain contests or other promotions that require you to send material or information about yourself. Please note that contests or promotions offered via the MyBoxoffice.Biz Web Site may be governed by a separate set of rules that, in addition to describing such contests or promotion, may have eligibility requirements, such as certain age or geographic area restrictions. It is your responsibility to read such rules to determine whether or not your participation, registration and/or entry is valid. You agree to read and comply with such rules before entering any contest or promotion on this Web Site.
Your dealings or communications through the Web Site with any party other than My Box Office are solely between you and that third party. Certain areas of the Web Site may allow you to conduct transactions or purchase goods or services. Third-party partners and vendors may conduct these transactions. Under no circumstances will the MyBoxOffice.Biz Web Site be liable for any goods, services, resources or content available through such third party dealings or communications, or for any harm related thereto. Please review carefully that third party's policies and practices and make sure you are comfortable with those policies and practices before you engage in any transaction. Any complaints, concerns or questions you may have relating to materials provided by third parties should be forwarded directly to such third parties.
From time to time, MyBoxOffice.Biz will compile aggregate statistics about the services and may share them with reputable third parties. These statistics will not contain information that would enable any third party to identify you personally. My Box Office reserves the right to access and disclose individually identifiable information to comply with all applicable laws and lawful requests by the appropriate authorities, to operate its systems properly or for its own protection or that of its other users. My Box Office also reserves the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of the MyBoxOffice Website, and we consider that use to be inconsistent with our Terms and Conditions.
MyBoxOffice.biz, its style and structure, and the materials and information on the Web Site are protected by copyright and other intellectual property rights and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in MyBoxOffice.Biz assert their moral rights. You may not copy any of the contents of the site for business or commercial use.
If you believe that your intellectual property or other rights are being infringed by MyBoxOffice.Biz or if you are dissatisfied with any aspect of our service, in the first instance please contact us at firstname.lastname@example.org